Shipping policy

Last Updated: May 18, 2026

At iBuyCreative, we want your shopping experience to be simple, clear, and reliable. This Shipping Policy explains how we process, ship, and track your orders, including delivery estimates, tracking information, possible delays, and situations where an order may arrive in multiple packages.

By placing an order with iBuyCreative, you acknowledge and agree to the shipping terms described below.

1. Where We Ship

We ship to eligible destinations where our products and shipping partners are able to provide delivery service.

Shipping availability, delivery times, and shipping costs may vary depending on:

  • Your shipping address
  • Product availability
  • Product size and weight
  • Fulfillment location
  • Shipping carrier
  • Destination-country requirements
  • Customs and import procedures

If shipping is not available to your destination for a particular product, the applicable shipping option may not be available at checkout.

2. Order Processing Time

After you place an order, we first process and verify your payment and order information.

Orders are generally processed within 1–3 business days before being handed to the applicable fulfillment or shipping partner.

Processing may take longer during:

  • Weekends and public holidays
  • Major sales events
  • Holiday periods
  • Product launches
  • Unexpected supplier or fulfillment delays
  • High-volume order periods

Please note that order processing time is separate from shipping transit time.

For example, if an item has a processing time of 1–3 business days and an estimated transit time of 7–15 business days, the total delivery period may be approximately 8–18 business days.

3. Shipping & Delivery Times

Delivery times depend on the product, destination, fulfillment location, and shipping method selected at checkout.

Estimated delivery times shown on our website or at checkout are estimates rather than guaranteed delivery dates.

As a general guide:

Shipping Stage Typical Time
Order processing 1–3 business days
Shipping transit Varies by destination and method
Total estimated delivery Displayed at checkout when available

The most accurate delivery estimate available for your specific order will be provided during checkout or through your tracking information.

Business days do not normally include weekends or public holidays.

4. Shipping Methods & Rates

Available shipping methods and prices are calculated based on factors such as:

  • Destination
  • Product
  • Order size or weight
  • Fulfillment location
  • Shipping carrier
  • Shipping service available for the order

Available shipping options and their applicable costs will be displayed at checkout before you complete your purchase.

When free shipping is offered, eligibility and any applicable conditions will be displayed on the website or at checkout.

5. Order Tracking

Once your order has been fulfilled and tracking information is available, we will provide tracking information through the applicable order and shipping notification.

You may be able to track your order through:

  • Your iBuyCreative order information
  • The tracking link provided in your shipping notification
  • The order-status page
  • Available carrier tracking services

Tracking information may take some time to become active after a tracking number has been created.

It is normal for tracking information to take 1–5 business days to show the first carrier movement after shipment, depending on the carrier and fulfillment process.

6. Multiple Packages & Multiple Tracking Numbers

Some orders may be shipped in multiple packages.

This can happen when:

  • Products are fulfilled from different locations
  • Products are supplied by different fulfillment partners
  • Products become available at different times
  • Items require different shipping methods
  • Products are too large or otherwise unsuitable for shipment together

If your order is shipped separately, you may receive:

  • Multiple tracking numbers
  • Separate shipping notifications
  • Different estimated delivery dates

If you receive only part of your order, please check whether additional tracking information has been provided before contacting us.

7. Products From Different Suppliers

Because iBuyCreative works with different fulfillment and shipping partners, products within the same order may not always ship from the same location.

This means that two products purchased together may:

  • Ship separately
  • Have different tracking numbers
  • Arrive on different dates
  • Use different carriers

This does not necessarily mean there is a problem with your order.

8. Shipping Delays

Although we work to provide accurate delivery estimates, some delays are outside our direct control.

Delivery may be delayed because of:

  • Carrier disruptions
  • Severe weather
  • Customs processing
  • Public holidays
  • High shipping volumes
  • Incorrect or incomplete address information
  • Transportation disruptions
  • International shipping restrictions
  • Supplier or fulfillment delays
  • Other circumstances beyond our reasonable control

If your tracking information indicates a delay, we recommend checking the carrier's tracking information for the latest update.

If a shipment appears to be significantly delayed or the tracking information indicates a delivery problem, please contact our support team so we can assist you.

9. Customs, Duties & Import Taxes

For international orders, your shipment may be subject to customs procedures, import duties, taxes, or other fees imposed by the destination country.

These charges may be determined by the destination country's authorities and are generally outside iBuyCreative's control.

Where applicable, the customer may be responsible for:

  • Import duties
  • Customs fees
  • Taxes
  • Brokerage or handling charges
  • Other fees imposed by the destination country

Customs procedures may also cause additional delivery delays.

We recommend checking the import requirements of your country before placing an international order.

10. Incorrect or Incomplete Shipping Address

Please carefully review your shipping information before completing your order.

If you notice an error in your shipping address, contact us as soon as possible.

Once an order has been processed or shipped, we may not be able to change the delivery address.

If an order is returned because of an incorrect, incomplete, or undeliverable address, additional shipping costs may apply before we can resend the package.

We cannot guarantee that an address change will be possible after an order has entered the fulfillment or shipping process.

11. Failed Delivery Attempts

A carrier may make one or more delivery attempts depending on the destination and shipping service.

If delivery cannot be completed, the carrier may:

  • Attempt delivery again
  • Leave the package at a designated location
  • Hold the package for collection
  • Contact the recipient
  • Return the package to the sender or fulfillment facility

Please monitor your tracking information and follow any instructions provided by the carrier.

12. Package Marked as Delivered but Not Received

If your tracking information shows that your package was delivered but you cannot locate it, please first:

  1. Check around your property or designated delivery area.

  2. Check with household members, neighbors, building management, or reception where applicable.

  3. Review the carrier's delivery information.

  4. Contact the shipping carrier if necessary.

If you still cannot locate your package, contact iBuyCreative support and provide your order number so we can help investigate the situation.

Please contact us as soon as possible after the tracking status changes to "Delivered."

13. Tracking Has Not Updated

Sometimes a tracking number may be created before the carrier records its first physical scan.

If your tracking information has not updated immediately, please allow some time for the carrier's system to receive and process the shipment.

If tracking remains inactive or unchanged for an unusually long period, contact our support team with your order number.

We will review the available shipping information and determine the appropriate next step.

14. Lost or Missing Shipments

If a shipment appears to be lost or has remained without meaningful tracking movement for an extended period, please contact us.

We may need to:

  • Review the tracking history
  • Contact the fulfillment or shipping partner
  • Request an investigation
  • Confirm the shipping address
  • Determine whether replacement or another resolution is available

Any resolution will depend on the specific circumstances of the shipment and the applicable carrier and fulfillment policies.

15. Damaged Packages

If your package arrives visibly damaged, please document the condition of the package and products as soon as possible.

Where possible, take clear photographs showing:

  • The outside of the package
  • Shipping labels
  • Visible damage
  • The product and its condition
  • Packaging materials

Contact our support team with your order number and relevant photographs so we can review the issue and determine the appropriate resolution.

16. Delivery Estimates Are Not Guaranteed

Any delivery timeframe provided by iBuyCreative is an estimate, not a guaranteed delivery date, unless a specific service is expressly identified as guaranteed.

Shipping times can change because of circumstances outside our control.

For this reason, we recommend allowing additional time when ordering products needed for:

  • Birthdays
  • Holidays
  • Events
  • Travel
  • Special occasions
  • Time-sensitive purposes

We cannot guarantee delivery by a specific date unless that guarantee is expressly stated for the selected shipping service.

17. Orders Placed During Holidays & Peak Seasons

Orders placed during major holidays, promotional events, or periods of unusually high demand may require additional processing or delivery time.

Examples include:

  • Black Friday
  • Cyber Monday
  • Christmas
  • New Year
  • Major regional holidays
  • Large promotional campaigns

When significant delays are expected, we will make reasonable efforts to communicate relevant information through our website or customer notifications.

18. Order Cancellation & Shipping

If you need to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before the order enters fulfillment or shipping.

Once an order has been processed, fulfilled, or shipped, cancellation may no longer be possible.

For information about cancellations, returns, refunds, or exchanges, please refer to our applicable Returns & Refunds Policy.

19. Customer Responsibilities

To help ensure successful delivery, customers are responsible for:

  • Providing a complete and accurate shipping address
  • Providing accurate contact information
  • Monitoring tracking information
  • Responding to carrier delivery requests when necessary
  • Paying applicable customs duties, taxes, or fees where required
  • Collecting packages when a carrier requires pickup
  • Following applicable carrier instructions

Failure to provide accurate information or respond to delivery requirements may result in additional delays or return-to-sender situations.

20. Shipping Communication

We may send important order and shipping-related notifications to the contact information associated with your order.

These notifications may include:

  • Order confirmation
  • Order processing information
  • Shipping confirmation
  • Tracking information
  • Delivery updates
  • Out-for-delivery notifications
  • Delivery confirmation
  • Important shipping or delivery issue notifications

The exact notifications you receive may depend on the shipping carrier, product, destination, fulfillment method, and availability of tracking information.

Please make sure your email address and contact information are accurate when placing your order.

21. Privacy & Shipping Information

To fulfill your order, necessary shipping information may need to be shared with applicable fulfillment partners, carriers, and service providers.

This information may include details such as:

  • Recipient name
  • Shipping address
  • Contact information
  • Order information

For more information about how we handle personal information, please review our Privacy Policy.

22. Questions About Your Shipment?

We're here to help.

If you have a question about your order or shipment, please contact iBuyCreative support and include your order number whenever possible.

Providing your order number allows us to locate your order and investigate the shipping information more efficiently.

Before contacting us about a shipment, please check your latest tracking information and allow reasonable time for carrier updates.

23. Contact Us

If you have questions about this Shipping Policy or need assistance with your order, please contact us through the customer support contact information provided on our website.

When contacting us about an order, please include:

  • Your order number
  • The email address used for the order
  • A description of the issue
  • Any relevant tracking information or photographs

We will review your request and assist you as appropriate.

Important Note

Shipping times, shipping methods, availability, and applicable charges can vary by product and destination. The shipping information displayed at checkout and the tracking information associated with your order should be considered the most relevant information for your specific purchase.

Thank you for choosing iBuyCreative.